Return policy and exchange policy

Once your order has been placed, it immediately starts going through our ordering process and cannot be cancelled or amended even if it has not been shipped. Once you receive your order, you may return any products by following our returns guide.

Please allow 1-7 business days for your order to be processed by the warehouse. Once processed, your order will be sent via the shipping option selected at checkout.

During sales and promotions, and with the popularity of some styles we may not be able to fulfil your entire order as one or more items have gone out of stock. If this happens, a member of our customer service team will contact you regarding a refund. We apologise for any inconvenience.

Please be assured our Customer Service Team are available for over-the-phone and email support from 9 am - 5 pm AEST Monday to Friday (excluding public holidays). Responses from our team may also be delayed, however, be assured your query is important to us and one of the team will be in contact as soon as possible.

PRE-ORDER ITEMS

All items that are available for pre-order are clearly marked in their product description and title as a pre-order product. The date of expected shipping or delivery dates are listed in this section on each specific pre-order product.

Orders that contain ready to ship and pre-order styles will be dispatched separately. You will receive separate tracking notifications to track your order(s).

Do note that pre-orders may take up to 25-30 working days. Pre-order clients will receive communication from the team about their order on a regular basis to ensure ease of mind for the clients.

For any further enquiries please contact customerservice@mann-company.com

RETURNS & EXCHANGES

We know a good fit is the key to unbeatable comfort and let's face it, sometimes you can't always get it right when buying online.

If you discover a fault with your item, please email us at info@mann-company.com to arrange your return directly. 

RETURNS CONDITIONS

Mann & Co is not legally obliged to give refunds of the purchase price or to exchange items if you have changed your mind about the purchase.

Under the Mann & Co ‘Returns and Exchange Policy’, if you change your mind we do offer a refund or exchange, provided that:

  • The item is returned within 14 days from the date of purchase 
  • The item/s are unworn and in original condition (including shoebox)
  • Boots must be unmarked with no sign of wear/creases
  • All original labels and tickets are attached to the item
  • An original Mann & Co tax invoice is provided as proof of purchase

All refund rights under South Africa law apply.

Our goods come with guarantees that cannot be excluded under South Africa Consumer Law.

You are entitled to a replacement, exchange or refund for a major failure but not related to misuse.

If the failure is minor, we reserve our right to offer to repair only and reserve the right to not offer a refund or an exchange voucher.

For information about Warranty Claims and Conditions, please go to our Warranty page.